Exclusive Service Features of Google Voice for Small Businesses
Monday, September 27th, 2010Be a Fan of the Blog on Facebook
Google Voice, an innovative service from Google house, recently became avaialble for the use of everyone in the USA. In India, it is available in Delhi, Noida, Gurgaon and Ghaziabad. Highly useful exclusively for small businesses, it gives them additional advantages over others in the present era when communication is one of the makings of every business activity. Apart from making and receiving calls, recording voicemails, sending and recieving text messages through Google Voice application, some funcitonal features are there to faciliate the operation of a business across geographical borders. Moreover, with this applicaiton, products and services become searchable online for the people of particular areas. Just Dial, which also offers voice-based search service, is the only competititor of Google in the local search arena. However, Google’s voice service is more tempting because of the exlusive features, described below – 
Search Voicemails and Prioritize Calls
Google records voicemails and the user gets transcripts of the voicemails through emails from the search giant. That is why, chances to lose the voicemails that are important for your business and from the target clients, are slim. More importantly, the recorded voicemails are searchable in Google search engine. Just like Google helps you explore the World Wide Web to search for anything under the sun, you can look for the transcribed texts of voicemails in the online search world. This specific function of Google Voice is useful exclusively for the businessmen who receive a large number of business calls. With Google Voice, they need not fear losing the calls or voicemails.
Sharing Calls and Voicemails with Others is Easy
Google Voice makes it an easy job to share calls, voicemails and text messages with the people in your organization. You can forward those as they are sent via email to you, to others, if necessary. The recorded audio of voicemails can be embeded and shared through email or other online communication tools. Moreover, you can record a call by pressing a button. The recorded audio will be searchable on the basis of specific key phrases on the web. Being shareable, the audio recordings can be useful for collaboration at corporates where conference calls are common. This feature of Google Voice benefits those who fail to turn up at conferences.
Adjust Contacts Depending on Various Purposes
Google Voice lets you categorize your contacts to some user-defined groups. From Google Voice’s setting menu, you can adjust the contacts under each group. You can connect with certain contacts through calls or voicemails and block other contacts from making unnecessary calls to connect with you. You can arrange the contacts in an order depending on your purpose of using them, for example business development discussion and product promotion. You can forward calls from the contacts of those groups to any member of your organization. Google Voice lets you customize voicemail messages for customer support or greeting callers or important clients.
Build a Local Identity of Business in Different Parts of the World
If your business runs over different parts of the world, you can pick the area codes of those places and set up your Google Voice number accordingly. The clients from those local parts of the world will get local numbers to call you. Different area codes may be irrelevant to you because you can make free domestic calls through Google Voice. But, it may not be the same for your clients and customers. The local area codes work as local representatives for your business. Google Voice allows you to make cheap international calls. Thus, you can save a sizable sum.
Specify Which Calls You Wish to Receive and When
You can instruct Google Voice over which numbers you want to recieve calls from and at which time of the day. If you dont wish your phone to ring duirng business hours, you can moderate it accordingly. If you are absent from office for some hours of the day, you can connect Google Voice with the calls recieved during those hours. There is of course, exception for important contacts. If specified, Google Voice will transfer calls from those contacts to your mobile phone.
Let me know, if you have benefitted from using Google Voice….


