Does Consumer Psychology Matter to the Success of Social Media Marketing
Friday, April 1st, 2011Psychology is the buzzword in the marketing field. It has become a vehicle for marketing campaign development and execution. Be it print media marketing, digital media marketing, internet marketing or social media marketing, product promotion and brand awareness campaigns are designed taking the psychology of target consumers into account. That is why; the concepts like consumer behavioral psychology and social media psychology have come into play.
It is the content, verbal or nonverbal, of a promotional campaign that people react to. The copy for raising brand awareness across social media platforms should be written keeping in view the psychological perspective of online social butterflies. A piece of well-formatted, relevant and clearly written social media content is not strong enough to overwhelm the people. It should be coupled with logical data and emotional elements as well to appeal to the intelligence and emotion of target online consumers.

It is a string of words that builds communication between two people. Each of the words for a social media advertising copy should be picked up with care. Words that arrest the attention, pique the interest, kindle the desire of people and make them spring into action. It is possible only if the psychology of social media users is studied. Content with a personal feel is a strong social media marketing tool. For example,
• We offer an exclusive range of gift items for you (ineffective)
• We offer an exclusive range of gift items to suit your exclusive choice (effective)
Acknowledgement & Appreciation
Everyone loves to be acknowledged and appreciated. You have developed a business page or brand page on Facebook. The page itself is a community of your fans and followers. Update the page with inviting copies to elicit response from the fans and call them to participate. Acknowledge their participation and appreciate their contribution.
For example, you have posted on the page, “We are a NGO working for the neglected and deprived weaker sections of society. We are requesting you to cooperate with us.” If someone comments on your post or posts a link in the comment bar, make sure to acknowledge the person and appreciate his participation by liking his comment. This practice will influence their psychology and make them feel being part of your Facebook page.
Paying Attention to Social Media Users
When you visit a store, you seek the storekeeper’s attention to your need. The same is true about social media. Make sure to pay attention to the fans in your business or brand profile page on Facebook. Being the page owner, you need to be active and communicative. Your indifference to the social media fans and friends will get you nothing. Post a message as short as a tweet in the walls of your fans or friends’ Facebook profiles.
From a marketing viewpoint, being communicative and responsive helps one get into the psychology of target consumers and strike an engaging conversation with them on social media. With the number of activities increasing, people’s memory is becoming weak. Therefore, constant interaction with the members of your social media communities is a must.
Assurance and Approval
People want to get assured and their ideas or plans approved of by those who they interact with. Similar is the case with social media users. Approval and assurance are essential parts of interaction with the target consumers on social media too. If your Facebook friends and fans are going to do something noble and constructive, give your approval and assurance to them. It is a social media trick to drive their psychology towards fulfilling your own purpose.
Keep in touch with the members of your social media communities. Highlight in the notes, discussions and wall posts the names of those who show interest in your product or brand. It will make them feel important and valued. It will help your relationship with the social media friends who can prove to be potential customers for your product or brand. Make your social media advertising or marketing campaign a success by developing it from a psychological perspective.




